Upgrading Luminex xPONENT Release 3.0 to Release 3.1 SP1 - For In Vitro Diagnostic Use
8
Verifying the Firmware
Verify that the firmware version for the Luminex analyzer and Luminex XYP are correct.
To verify the firmware:
1. Start xPONENT 3.1 SP1.
2. On the Maintenance page, open the System Info tab. Locate the firmware fields.
• Firmware Version should display 2.3.9 for Luminex 100 and 2.6.1 for Luminex 200.
• XY Firmware Version should display 2.1.15.
3. If a firmware version number is incorrect, contact Luminex Technical Support.
Obtaining a License Key
The xPONENT 3.1 SP1 Installation DVD installs a 90-day trial version of the base
software. To issue a permanent license key, Luminex Technical Support requires the
following:
• Serial number of the Luminex analyzer.
• Serial number of the Luminex XYP.
• An email with licensing export information.
To get a permanent license key:
1. Start xPONENT 3.1 SP1.
2. On the Admin page, open the Licensing tab. Click Export. This creates a .lic file.
3. Attached the file to an email and send it to support@luminexcorp.com.
4. When you receive a reply via email, follow the instructions to update the license.
Luminex Services and Contacts
There are three different sources for assistance with or further information about Luminex
xPONENT 3.1 SP1:
Luminex Website. Access the Luminex website at http://www.luminexcorp.com. To
access papers, manuals, and technical bulletins, either follow the appropriate links
(Support > Publications) or enter the direct URL (www.luminexcorp.com/support/
publications/tech_bull/index.html for a list of technical bulletins or www.luminexcorp.com/
support/tech_manuals.html for a list of manuals).
To obtain support through the website, go to Support > Support Overview > Account
Registration to submit a request for a permanent support login, then go to Support >
Support Login to generate your support request. There is also a hyperlink to email
support on the Contact page. The Support section also includes FAQs and Tech Tips.
Luminex Technical Support. Contact Luminex Technical Support by telephone in the
U.S. and Canada at 1-877-785-BEAD (2323), by telephone outside the US and Canada at
+1 512-381-4397, or by email at support@luminexcorp.com.
Luminex xMAP University. To register or find out more about Luminex xPONENT 3.1
SP1 training, contact Luminex’s Services Sales Team at serviceandtraining@luminexcorp
.com or 512-219-8020, ext. 4386. Visit www.xmapuniversity.com for more details.
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